Free Shipping: Orders over $29 ship free in Canada
Flat Rate Shipping: Orders under $29 ship for a flat rate of $5
Shipping Times (within Canada): Most orders ship next business day. Most orders arrive 1-5 business days from the day you order to the day your order reaches your door. Shipping times depend on where you are located in Canada. We want you to love us so FAST shipping is our top priority.
Backorders: From time to time there will be situations where a product is on backorder (we work to limit this as much as possible). In this case we will contact you with two options. 1) We can refund you for the backordered product and ship the remainder of your order or 2) You can replace the backordered product with another product of equal price.
Shipping to the United States: Shipping to the U.S. is free via UPS for orders over $60 and is $12.95 for orders under $60. Unfortunately, we are unable to ship to Hawaii or Alaska.
Note: We don't ship outside of Canada and the United States.
There are a few cases where you may need to return a product:
- It came broken, damaged, or defective: We are so sorry and can either refund or replace the product immediately.
- Change your mind?: We can only accept returns for unopened and unused items within 30 days of purchase. You will need to pay the return shipping. If you are returning the full order you will need to pay the return shipping as well as the original shipping cost (if you originally received free shipping on your order).
Please Note: We can no longer accept returns on nail polish and nail treatments as well as any beauty products that don't come with a manufacturer seal as we are unable to tell if the product has been opened and/or used.
In either case, please email the details of the situation including your order number to firstname.lastname@example.org and we will send you a return-authorization-number. Returns must be requested within 30 days of the date your order is placed.